Policies
Shipping Policy
How and when your saffron is dispatched and delivered.
Dispatch
Orders are dispatched within 1 business day of placement. You will receive a confirmation email with tracking details once your order ships.
Delivery Times (India)
- Metro cities: 2–4 business days
- Other cities: 3–7 business days
- Remote areas: 5–10 business days
Delivery Charges
Delivery is free on every order within India — no delivery charge is added at any stage. The price you see is the price you pay.
Payment
All orders are prepaid online through Cashfree (UPI, cards and net banking). Cash on Delivery is not available. An order is confirmed only after the payment has been verified.
Tracking
Once dispatched, a tracking link is sent to your registered email. You can also view order status from your account page.
Delivery Issues
If your order is delayed beyond the estimated window or arrives damaged, please contact us at support@redessence.in with your order number and we will resolve it promptly.
International Shipping
We currently ship within India only. International shipping will be announced as it becomes available.