Return, Refund & Replacement Policy

We accept returns only in the following cases:

• The pack you received is damaged or tampered with on arrival.
• You received an incorrect product.
• The product is past its best-before date on arrival.

Please raise a return request within 48 hours of delivery with photos of the product and packaging.

• Opened or used products (for food-safety reasons).
• Gift packs that have been opened or personalised.
• Products purchased on clearance or final-sale offers.

Once your return is approved and the product is received back at our facility, refunds are processed within 5–7 working days to your original payment method.

Email support@redessence.in with your order ID, a brief description, and photos.