Privacy Policy

We collect information you provide directly — such as your name, email, phone number, and shipping address when you create an account or place an order. We also collect transaction and usage data necessary to operate the service.

• To process and fulfil your orders.
• To communicate with you about your orders and account.
• To improve our products and services.
• To comply with legal obligations.

Payment processing is handled by our trusted payment provider. We never store card numbers, CVV, or sensitive payment credentials on our servers.

We retain your account and order information for as long as your account is active and as necessary to comply with legal, accounting, and tax requirements.

You may access, correct, or request deletion of your personal data from your account or by contacting us at support@redessence.in.

We use essential storage to keep you signed in, remember your cart and complete checkout. These are always on because the store cannot work without them.

With your permission only, we use Google Analytics (to understand how the site is used) and Google Ads conversion measurement (to see which campaigns lead to orders). If you allow either, we also keep the campaign that brought you here (utm parameters or an ad click identifier) in a first-party cookie for up to 90 days and attach it to your order for reporting. We never send your name, phone number, email, address or payment details to these services. You can change your choice at any time using “Cookie settings” in the site footer. We do not sell your data to third parties.

If you subscribe to email updates, we record your email address, the consent wording you agreed to and when. You are only subscribed after confirming through the link we email you, and every email includes a one-click unsubscribe link.

For privacy enquiries, email support@redessence.in.